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Delete Your Account & Data

How to permanently request deletion of your Z Express account

Note: Deleting your account is permanent. Finish or cancel any shipment in progress first.

1. Inside the app (the direct way)

Available in all three apps, no need to contact us:

  • Open the Z Express app and sign in.
  • Go to Settings.
  • Tap Delete account, read the warning, then confirm.

The account is closed at once, your sessions on every device are ended, and your phone number is freed so you can register again if you wish.

2. By email (if you cannot reach the app)

Write to support@zanbbel.com with the phone number registered in the app, or use the form below, which opens your email client with the details filled in:

Account deletion request form

3. What is deleted

  • Your profile: name, photo, phone number, email address.
  • Verification documents (drivers and centers).
  • Your saved addresses and pins.
  • Your in-app chats, notifications and device token.
  • Parcel photos and proofs of delivery linked to you.

4. What is kept for a while

Records of completed shipments are kept for up to one year for disputes and legal obligations, then deleted or anonymised so they no longer identify you.

5. Timeline

  • Immediately: account closed, sessions ended, number freed.
  • Within 30 days: profile data, documents, photos and device token deleted.
  • Up to one year: shipment records deleted or anonymised.

6. Contact

Last updated: 21 October 2026